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Customer Support Find answers to your frequently asked questions. Europe Toll-free 00 800 814 70000 and U.S./Canada Toll-free +1 800-791-9161. See all toll-free reservation numbers. Contact us Worldwide Reservations Email us Send your questions and comments. Top Questions How do I update my guest information online? Who do I talk to if I did not get my miles/points for an art'otel stay? Frequently Asked Questions Your Account How do I update my guest information online? How long will it take for my Gold Points to get posted to my Gold Points account? How do I check my Gold Points balance? As a goldpoints plus member, how do I ensure that I receive credit for my art'otels stays? View All... Online Reservations I'm having trouble making an online web reservation. Is there a toll-free number I can call for help? Am I required to enter my credit card number online to book a reservation? Is your reservation process secure? Do I need an account to make a reservation online? How long does it take to get an account? Can I reserve more than one room at a time when I book online? View All... General Hotel Policies How do I request an early check-in or late checkout with the hotel? What is your policy regarding cancellations? Will I be charged for extra guests occupying my room? Is there a minimum age requirement to reserve a hotel room? View All... Changing Your Travel Plans Can I cancel or change a reservation once it has been made? How do I cancel or change a reservation online? Will I have access to reservations made through the 800 number? What happens if my plans change and I forget to change or cancel my reservation? What if I arrive earlier or plan to leave later than I originally expected? Can I request an early check-in or late checkout? View All... Using artotels.com What screen resolution should I use on artotels.com? What are the recommended browser requirements? Do I need any special equipment to use this site? Who can I call if I want to speak to someone when using artotels.com? View All...

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