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Frequently Asked Questions
Q: What does Best Online Rate mean?
A: It means if you're booking a room at a art'otels online, you will find the lowest available rate on artotels.com.
Q: What is the Best Online Rate Guarantee?
A: If you find a lower rate on another travel site - for the same location, for the same date(s), same room type, same number of guests and same rate terms or restrictions - art'otels will honour the lower rate AND discount that rate by 25%. Please visit the Terms and Conditions for more details.
Q: Who do I contact if I see a lower rate on another website?
A: Please submit a claim online. You will be contacted via e-mail regarding your request. If the Best On-Line Rate Guarantee claim is approved, full prepayment will be billed to the credit card you provided on your reservation. Advance payment of $25.00 USD is non-refundable. Cancellations made within 3 days of arrival will be charged 1 night plus tax.
Q: What is the reward if I report a lower rate found on another site and it is the lowest online rate?
A: art'otels guarantees to give you 25% off the lower rate if Customer Service is able to confirm the rate is for the same date(s), the same room type, the same number of guests, the same hotel and same rate terms or restrictions (i.e. the rate guarantee and rate cancellation policies).
Q: Is there a time window that I need to call within to activate the Best Online Rate Guarantee?
A: You must submit a claim within 24 hours of the original booking, and at least 48 hours prior to your arrival. If the Best On-Line Rate Guarantee claim is approved, full prepayment will be billed to the credit card you provided on your reservation. Advance payment of $25.00 USD is non-refundable. Cancellations made within 3 days of arrival will be charged 1 night plus tax.
Q: Do I have to present anything to the hotel upon check-in?
A: Please present your reservation confirmation number at time of check-in.
Q: Does the Best Online Rate Guarantee apply to taxes and surcharges?
A: The guarantee applies to the room rate only.
Q: How is the Best Online Rate Guarantee verified?
A: When you contact Customer Service and inform them of the site where the lower rate was found, they will validate the availability of the lower rate and verify that rate meets the terms of the guarantee. If the lower rate is no longer available, the guarantee will not apply.
Q: Does the Best Online Rates Guarantee apply to all artotels.com reservations?
A: The Best Online Rate Guarantee applies to reservations made on artotels.com for all art'otel locations.
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