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Frequently asked questions
What is a Gift Card?
The art'otel Gift Card is a prepaid Gift Card available in euro (EUR) or pound sterling (GBP). The Gift Card can be used to pay hotel charges (any eligible service managed or operated by a participating hotel including applicable taxes) at art'otels, Park Plaza Hotels & Resorts, Quorvus Collection, Radisson Blu, Radisson RED and Park Inn by Radisson hotels as well as various restaurants such as Chino Latino Restaurant & Bar and 5&33 and wellness facilities in participating countries.

What kind of Gift Cards are offered?
There are different types of Gift Cards:
- A physical Gift Card that is sold at the hotel and online
- A personalised Gift Card that can be purchased online: you can upload a picture of your choice on the website, and that picture will be printed on the Gift Card for an extra cost of EUR 4/GBP 3 per card.
- An e-gift card, which is an electronic Gift Card, sent by email. The e-gift card is a perfect last minute gift which can be bought online.
- Corporate Gift Cards are sold in bundles of 25 cards of the same value. They can be ordered through our global sales offices.

Gift Card value

What is the minimum and maximum value of the Gift Card?
The minimum value is EUR 20/GBP 20 and the maximum value is EUR 150/ GBP100.

Can I choose the value of the Gift Card?
When you purchase the Gift Card at the hotel, you can choose any value between EUR 20/GBP 20 and EUR 150/ GBP100. When ordering the Gift Card online or when ordering corporate Gift Cards, you need to choose from a fixed denomination (EUR 20, 50, 75, 100, 150 or GBP 20, 50, 75, 100).

Can I choose the currency on the Gift Card?
The Gift Card is available in EUR or GBP. When purchasing the Gift Card online, you can choose between the two currencies. When you purchase the Gift Card at any of the hotels, you cannot choose:
Only the hotels in Great Britain offer the Gift Card in GBP.
Hotels located outside Great Britain offer the Gift Card in EUR.
Both currency Gift Cards can be used at all participating hotels.

Purchase the Gift Card

Where can I purchase a Gift Card?
You can buy a Gift Card at any art'otel, Park Plaza Hotels & Resorts, Quorvus Collection, Radisson Blu and Park Inn by Radisson located in participating countries, via the Gift Card Support Centre (+353 1 215 9051) and online

Can I purchase the Gift Card and have it delivered to another address as a gift for someone else?
Yes, when the Gift Card is purchased online or via the Gift Card Support Centre.

Can I include a customised message with the Gift Card?
Yes, if you buy the gift card at the hotel, you can write your message on the carrier. If you buy the Gift Card online or through the Gift Card Support Centre, you can add your personal message to be printed on the carrier or on the e-gift card.

Will the gift recipient know how much was loaded on the Gift Card?
I
f the Gift Card is purchased at the hotel, the value can be personally written on the carrier. In case the Gift Card is purchased online, the value will be printed on the carrier. On an e-gift card the value is mentioned in the email which is sent to the receiver of the Gift Card.

When is the Gift Card activated?
If you buy the Gift Card at the hotel, it is activated at the moment you purchase it.
If you buy the Gift Card online, it is activated the day after the shipment.
An e-gift card is activated at time of purchase.

How many Gift Cards can I purchase?
You can purchase a maximum of 24 Gift Cards in one order. If you want to order more than 24 cards to be sent in bulk to one address, please go to the section 'Corporate Gift Cards'.

How do I settle the payment?
All Gift Cards that are purchased at the hotel, online, or via the Gift Card support centre will need to be paid by credit card (MasterCard & Visa). We do not accept cash.

I want to cancel my purchase. Is this possible?
When you purchased online, yes it is possible to cancel your purchase up to 14 days after the purchase, provided that the Gift Card has not been used. You will need to contact the Gift card support centre: We will block the Gift Card in the system and will refund you on the credit card that has been used for payment.

Shipment

How long does it take to receive the Gift Card?
If you purchase the Gift Card at the hotel, you will receive the activated card immediately. If you purchase the Gift Card online, the card will be sent to the address of your choice. Delivery time depends on the chosen shipping preference (for deliveries in the UK, you have the choice between Royal Mail First Class, Royal Mail First Class Recorded and Royal Mail Special Delivery - for deliveries in other countries, you have the choice between registered mail and courier). If you purchase an e-gift card, an email with the Gift Card number and a PIN code will be sent instantly to the person you have indicated as the receiver.

Is there a handling fee or shipment charge?
When the Gift Card is purchased at the hotel, you receive the Gift Card at time of purchase. No shipment is needed and therefore no shipment or handling fee applies. The card can be used immediately. When an individual Gift Card is purchased online, the Gift Card will be sent to the delivery address. Per Gift Card, a handling fee of EUR 2.00/GBP 1.95 applies. Shipment costs depend on the country the card is sent to and the type of shipment. It is the buyer's responsibility to enter the correct address. If the Gift Card cannot be delivered because of a wrong address, the Carlson Rezidor Hotel Group cannot be held responsible. It is not possible to send a Gift Card to a post box address. No handling fee or shipment charges apply for e-gift card.

Participating countries:
Countries where the Gift Card can be purchased at the hotels and where the hotels accept the Gift Card for payment:
Austria, Bahrain, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Egypt, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Jordan, Kuwait, Latvia, Lebanon, Lithuania, Libya, Luxembourg, Malta, the Netherlands, Norway, Oman, Poland, Portugal, Qatar, Romania, Saudi Arabia, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey, United Kingdom, United Arab Emirates.

Gift Card support centre:

Tel: +353 1 215 9051* 
giftcards@carlsonrezidor.com

*Your local network's international call rates to the Republic of Ireland apply. Charges for calls from mobiles may vary.

Participating hotels:
art'otels where the Gift Card can be purchased at the hotels and accept the Gift Card for payment:

The Netherlands

art'otel amsterdam
Germany
art'otel berlin kudamm, art'otel cologne, art’otel dresden, art'otel berlin mitte
Hungary
art'otel budapest

Visit the Park Plaza Hotels & Resorts website for participating Park Plaza hotels.